Our goal at DivineCart is that you love what you receive. If something is not right, we'll help you replace or return it. Please read the policy below carefully — it is designed to be simple and fair to both sides.
1. Return / replacement window
You may request a return or replacement within 7 days from the date of delivery. Requests raised after 7 days will not be eligible.
2. Eligible items
The following items are eligible for return or replacement, provided they are unopened, unused, and in their original packaging:
- Idols, murtis, brass items (thali, panchpatra, lota, kalash, bell, shankh)
- Diyas and lamps (unused)
- Rudraksha, malas and spiritual accessories (with all tags and packaging intact)
- Havan kunds and related utensils
3. Non-returnable items (for hygiene / religious reasons)
Unless received damaged, wrong or defective, the following are not eligible for return:
- Consumable puja samagri: roli, kumkum, chandan, akshat, moli, ghee, oil, camphor, agarbatti, dhoop, panchmeva, mishri, dry fruits and any packaged samagri that has been opened
- Customized puja kits assembled to your specific requirement
- Fresh flowers, malas and perishable items
4. Damaged, wrong or defective product
If your item arrives damaged, is a wrong product, or is defective, we will replace it at no cost. Please report within 48 hours of delivery with:
- Order number
- Clear photographs of the outer parcel and the product
- A short description of the issue
Send these to gauravassociate43@gmail.com. Our team will verify and arrange a free reverse pickup (where available) or ask you to courier it back at our cost.
5. How to request a return or replacement
- Email gauravassociate43@gmail.com with your order number and reason.
- Our team will confirm eligibility and reply within one business day.
- Once approved, we'll arrange a reverse pickup where the courier partner is serviceable, or share our warehouse address for self-shipment.
- Ship the item back in its original packaging, unused, with tags. Please write your order number on the outer parcel.
- Once we receive the item and verify condition, we will process your replacement or refund within 3 business days.
6. Replacement or refund?
- Replacement — chosen where the same product is in stock and you'd like the same item.
- Refund — chosen if you prefer money back or if the product is unavailable. Refunds follow our Refund & Cancellation Policy.
7. Return shipping charges
- If the return is due to a mistake on our side (damaged, wrong, defective item): we bear the return cost fully.
- If you are returning a product for personal reasons (changed your mind, wrong size chosen, etc.): return shipping is borne by the customer.
8. What if the product is damaged in return transit?
Please pack the return parcel well so that the courier does not damage it in transit. If a returned item is received in a damaged condition due to poor packing, we may not be able to process the refund/replacement.
9. Questions?
Reach us via Contact page, email gauravassociate43@gmail.com, or WhatsApp during our support hours.